Innovation
To us, innovation is about bringing the best value, best practices and best knowledge to the work we do for our customers. To achieve that, we have a couple of key core values that we think set us apart from our competition:
Visibility: Awareness of what is changing and what services are being provided to our customers
- Complete visibility into every planned change to janitorial services
- Transparency in operating models and client requirements
- Well aligned expectations maintained with effective communication with clients and facility users
Accountability: Providing responsibility for effective service delivery
- Verification that services are being delivered and meeting pre-determined service standards
- Identification and remediation of unplanned service incidences
- Validation and updating of measures that ensures ongoing quality assurance monitoring and success
Measurement: Illustrating how changes will impact tenants / clients
- Metrics and analytics of the impact on the client of the service
- Use of recognized audit standards and metrics appropriate for different types of services
- Reporting and communicating to service stakeholders
Improvement: Continual movement toward innovation in optimal service delivery
- Intelligence that measures processes in order to provide improvement of service
- The means to effectively plan and execute service changes
- Investment in training and knowledge to equip our workforce
- A full understanding of the costs both direct and indirect on service changes
Recognition: Acknowledging success
- Meaningful recognition to recognize service excellence